Sometimes your device does not work as expected. In a number of cases you can solve this yourself. By solving the problem yourself, you do not have to send your device in for repair. And that saves time!
Below you will find common problems and their solutions. Click on a problem to read the explanation.
Whether your phone is new, or whether you've had it for a while, it can happen that your phone suddenly refuses to turn on. This can have several causes, so please try the following before you send your phone in for repair unnecessarily.
If your phone does not turn on immediately, your battery may have been flat for some time. In that case, your phone needs a little longer to start charging. Put your phone on the charger for at least an hour and check if it turns on.
If you have had your phone a bit longer, it can happen that your phone goes empty faster than in the beginning. Even when you've just gotten your phone, the battery can drain faster than you had hoped. The short battery life can be due to different things. Here are a few tips:
It is not surprising that after a while your phone responds a little slower than when it was new. Here are a few tips to make sure that your phone responds a little faster:
It is possible that your device displays a language other than Dutch or English the first time it is started up. Most telephones allow you to change languages right from the start. If this is not the case, you can often solve this by inserting your SIM card. Switch the phone off, insert a SIM card from your desired language and restart the phone. Often the option to set your phone to this language will now appear.
Gomibo only offers unlocked devices. If you have ordered your phone via Gomibo, it is always unlocked. Maybe there is something else going on with your SIM card. Look at the question below, "My phone does not recognise my SIM card" for a solution.
Do you use a non-European SIM card?
Some phones are equipped with a regional lock, so that a phone made for the European market, for example, cannot be sold in America. At Gomibo we only sell European telephones. If you use a non-European SIM card, it may therefore happen that it does not work because of this region lock.
Region lock expires on many devices by calling (consecutively) for 5 minutes with a European SIM card. In this case, you can try to cancel the regional lock by using the Lithuanian/European SIM card of a friend or family member and use it to make a call via your phone. You can also purchase a Lithuanian prepaid card and use it to make calls for 5 minutes. Please note: Region lock cannot always be disabled. We therefore always advise you to use a European SIM card in your device.
If your phone does not ask for a PIN code after inserting your SIM card, your SIM card is probably not being read. First, it's good to know if the problem is with the SIM card or the phone. To do this, carry out a SIM card cross test:
If your SIM card doesn't work in another phone either, the problem is with the SIM card. If your phone doesn't work with another SIM card, then the problem is with your phone.
Are you using a cut SIM card? Some devices are very sensitive to the shape of the SIM card and do not work properly if the card is cut a little crooked. Try to see if an original micro or nano SIM card works. To be on the safe side, try the cut SIM card in another device. This way you can find out whether the issue is with the SIM card or with the device.
Was your phone on when you inserted the SIM card? Then restart the device. Is it still not working? Then your phone may have a defect. We are happy to help you solve this. Please see our page Warranty & Repairs.
This can be either an issue with your phone or on your SIM card. First try to find out where the problem lies.
Are the above tips not helping? Then of course we are happy to help you solve them. Check out our Warranty and Repairs page.
Not connected to the internet? This may be due to certain settings on your phone. In that case, you can try to manually change the APN settings.
If your screen does not respond, the TalkBack function of the phone may be enabled. This completely changes the way you operate your phone. Turn the TalkBack function off and your screen should work again.
If your device's screen suddenly appears more red than normal, a night mode may be enabled.
Is your problem not solved?
Then it can also be an issue with the settings on your screen. If you have a phone with an AMOLED, Super AMOLED, or OLED screen, it may be due to the settings on your screen. For most phones, you can open them by tapping on "Settings" and "Screen". If you find an option "Screen calibration" here, you can adjust the colours of your screen using a slider, for example.
Is one of the pixels on your screen colored differently than the rest, or does it blink white when you are calling? In most cases this is a proximity sensor. A proximity sensor is a sensor that can "see" whether you are on the phone and holding your phone to your ear. Your screen is then automatically turned off so that you do not hang up accidentally when you hit your screen with your ear.
For devices with a large notch or wide bezels, the proximity sensor is often incorporated in the notch or bezel. When the display fills the entire front, it is usually incorporated into the display itself.
If you use your device a lot, the storage will slowly fill up with apps, files, and processes. This can cause your phone to slow down, crash more often, or have a shorter battery life.
If you have in-ear earbuds, such as Apple AirPods, dirt can get into the earbuds. When earbuds suddenly lose their sound, accumulated dirt is usually the cause. Dirt can build up in earbuds if they are not cleaned, so it is important that you clean them regularly. One the Apple website you can read how to clean AirPods. Follow these tips for other in-ear earbuds too.